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Frequently Asked Questions

Please read through our FAQ below. If you cannot find what you’re looking for, just drop us a line and we will be happy to answer any questions you might have.


  • What is SilverShield?

    Answer: The SilverShield™ system is a Visitor Management System designed to increase security by offering several layers of protection with a single touch in a mobile and hard-wired environment.
  • What browsers does SilverShield support?

    Answer: SilverShield is supported on Google Chrome, Safari, IE (Microsoft Edge), Firefox
  • Will SilverShield work on my Mac or PC?

    Answer: SilverShield offers a cross-platform web application, which works on Apple and Microsoft-based computers alike.
  • What are the main features of SilverShield?

    Answer: Visitor Data Management System, Visitor Screening including Sex Offender Scan and/or Criminal Background Scan, Automated and Manual Silent Alarms to alert internal staff and/or external police departments with email/text/push notifications and location PINs, Custom iMessage communications by name or number, Custom Watch Lists, Custom VIP Lists, Custom Quick Badge Lists, Events Management, Virtual Academy, Permanent Plastic ID Badges, Temporary ID Badges, Dashboards for Administrators, Staff, Guards/Security Personnel, Faculty (if applicable), Students (if applicable), and more.

  • I don't need all the features of SilverShield. Can I pick and chose features?

    Answer: There are several optional features that can be turned on/off depending on your needs: Sex Offender Scan, Criminal Background Scan, Text Messaging (bundled) Optional modules (can be turned on/off): Events Management, Virtual Academy, Permanent Plastic ID Badges andTemporary ID Badges.

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