Why you need a visitor management system
In addition to personnel, students and other permanently badged individuals, there are many different types of visitors who may be coming to your facility or school each day. Some may be there to do business, while others could be contractors, family members, journalists, vendors or others.
For most of these visitors, you would want to present a welcoming environment. This is an important element of your brand image and can have a significant impact on how you are perceived by your audience. In this way, a visitor’s first impression of your organization can strongly influence your business outcomes.
At the same time, it is more important than ever to create a secure environment for those people who are within your premises at any given time. Because of the heightened awareness of risk and vulnerability, the visual affirmation that you’ve taken steps to make your environment more secure is also a key element of your public perception.
Visitor management systems are a fundamental building block of your organization’s security. They let you screen each visitor individually in order to determine whether that person should be welcomed or turned away, according to a range of pre-determined criteria. Visitor management systems give you control over who may enter the premises, how long that person can stay, and what parts of your facilities they are able to access.
As each prospective visitor enters your lobby, they can enter their information quickly at an unmanned kiosk or can check in with a receptionist who can scan a driver’s license or enter the data manually. Your visitor management system will check their information against national, custom or proprietary watch lists. . You can also set up criminal background screening, if that is within regulations for your organization.
With that one fast swipe of their identification, visitors can be screened, checked in and badged. The entire process is easy and convenient for them, and for you.
By giving all visitors a fast and thorough check-in procedure, you help to demonstrate your commitment to both security and customer service. These are two of the most important factors today for creating a positive experience for your visitors.
On the functional side, your visitor management system lets you set up alerts to notify management or law enforcement if an emergency should occur. You should be able to determine exactly who you want to notify, as well as how they are notified. Today’s best systems let you send texts, emails and other types of push alerts. These fast communications make it possible to initiate emergency protocols, including lockdowns and activation of response teams, immediately. Taking faster action in the event of an incident can go a long way towards minimizing damage, injuries and loss of life.
Visitor management systems are an essential piece of your comprehensive security program. By making the right choice of system, you can mitigate risk, create a better working environment for your personnel, show your commitment to safety and security, and elevate the brand image of your organization.
SILVERSHIELD™ is ready to help you learn more about visitor management and all the ways it can benefit you.
Learn more about the SILVERSHIELD Visitor Management System.
Robin Baker oversees the design and development of SilverShield, a cloud-based Visitor & Emergency Management System, and was also instrumental in ARMS, an anti-piracy security application for the safety of ships and crews at sea. In addition, Robin was also the founder of Learning Today, now known as iReady. Robin works with Schools, as well as Security and Software Development Teams internationally to improve the safety and security of schools today. American Heritage School of Plantation and Boca/Delray has adopted SilverShield and can speak about its effectiveness on their campus as well.
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