Why You Should Train and Test Your Personnel in Security Protocols
The first hour after a traumatic injury occurs is considered to be the most critical time for a person to receive successful emergency treatment. After that hour, the chances of recovery begin to drop quickly.
Other emergencies often work that way, as well.
No matter what is done in advance to protect against threats, eventually every organization will likely experience one. An unstable staff member may go rogue, an unauthorized person may breach security, or any other form of violence may occur.
When that happens, the clock begins to tick away – as does the time that you have to mitigate disruption and damage to individuals, assets, property, and your ability to recover.
During an emergency, your staff members will likely be your first responders. They will be the ones you will depend on to quickly secure the premises, help others, gather evidence and keep the situation under control until the “official” first responders arrive on scene.
Will they know what to do?
In order to ensure that your staff knows what to do when confronted with an emergency, active shooter, or other crisis, they need to have specific information about what is going on. But more importantly, they must know what actions you want them to take.
You have two opportunities to provide that information, via documented protocols and training and drills to ensure that those protocols are followed.
During a crisis situation, you need to be able to instantly communicate clear, specific information about what is happening and what people need to do. Documented protocols will achieve that goal while helping ensure that staff members fully understand what is expected of them.
Training and drills will help you identify any gaps in your incident and crisis management plans so that you can correct them before an actual crisis occurs. Training and drills will also deliver the confidence that everyone knows what to do and when to do it.
In addition to regular testing, you should conduct annual audits and reviews for your crisis and incident response programs to ensure that the plans are current and efficient.
Modern, cloud-based, integrated visitor and incident/emergency management systems (like SilverShield Systems) allow for these protocol documents to be saved, distributed, and referenced. The best of these systems will also allow administrators to test personnel on their knowledge of these protocols on a regular basis.
Documented protocols ensure that everyone is on the same program when it comes to an emergency. Incident response should be cohesive across all personnel. Then, training and testing those protocols will remove any guesswork about what the strategy is and how it needs to be implemented. Getting all parties on the same page is critical for reducing risk and maintaining the safest possible environment.
Learn more about the SILVERSHIELD Visitor Management System.
Robin Baker oversees the design and development of SilverShield, a cloud-based Visitor & Emergency Management System, and was also instrumental in ARMS, an anti-piracy security application for the safety of ships and crews at sea. In addition, Robin was also the founder of Learning Today, now known as iReady. Robin works with Schools, as well as Security and Software Development Teams internationally to improve the safety and security of schools today. American Heritage School of Plantation and Boca/Delray has adopted SilverShield and can speak about its effectiveness on their campus as well.
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